21 May 2018


Technologies have always played a significant role in the development of human civilization. The contemporary information and communication technologies are also expected to play a similar role. These technologies facilitate of connectivity and cost-effectiveness are such characteristics of ICTs that help individual raise its political, economic and social capabilities.

Communication technology has become an integral part of everyday life. It follows that many social workers and social service workers use communication technologies regularly, as part of their practice. This might include using email, social media platforms or texting to share information, schedule appointments, maintain documentation and/or invoice clients either in the context of a private practice or within an organization. While communication technology may make some aspects of practice easier, it also requires members to remain vigilant in order to ensure that they maintain clear and appropriate professional boundaries and other ethical practices.

Before the advent of ICTs, it was uncommon and difficult to print books or burn movies and then circulate on a large scale; however, ICTs have made this task quite easy and have given birth to what is commonly called as digital piracy (AlRafee & Cronan, 2006).

How Professionals Are Using ICT

Developing Websites and Online Professional Profiles

Professionals may also use communication technology by having professional websites to advertise their services, share resources and connect with clients. Similarly, different social media platforms enable members to create professional profiles and network with other colleagues. Members may create these websites or profiles at one point in their career and then leave these resources online unedited or unaltered as their career progresses. It is important for members to consider the fact that information that is posted online remains there indefinitely. The following scenario illustrates some of the risks associated with this practice

The potentials of the Internet for facilitating public debates cannot be overlooked. Today, individuals have numerous opportunities for expressing their views. There are hundreds of thousands of political websites with local, national, and global scope; some of them are partisan, but most are not. It is easy to find chat rooms, discussion forums, new types of journalism, civic associations’ platforms, advocacy sites, and sites for promoting citizens’ awareness (Dahlgren, 2005). Individuals can easily find spaces for expressing their views to influence political decisions. Increasingly a consensus is emerging among researchers that ICTs are facilitating a virtual public sphere which can help bring the state in touch with the needs of the public (Khan et al., 2012).

Remote/Online Counselling

Some members engage in sessions with their clients via email, Skype or other video chat platforms. Indeed, this can be an effective way to communicate with clients who live in remote parts of the province, are very busy or have difficulty attending an in-person session for a variety of other reasons. As discussed previously, members must engage in transparent conversations about confidentiality early in the relationship with their clients, regardless of whether they are providing services online or in person.

Customers must complete a brutally honest self-assessment to understand their digitization readiness. The primary motivation for becoming digitized is to meet customers’ steadily increasing high expectations. This requires more than simply automating existing processes. It requires reinventing the entire business process. As your prospects determine their readiness, you can provide the necessary technical guidance.


Article by: Busayo Tomoh

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